Frequently Asked Questions
Everything you need to know about your Sideways gear and orders.
What is the average shipping time for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized equipment like basketball hoops or gym benches, please allow 7-10 business days for freight delivery.
Do you offer a warranty on high-performance gear?
Yes, all Sideways products come with a minimum 12-month manufacturer warranty covering defects in materials and workmanship to ensure you stay in the game.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in original, unused condition with tags attached. You can initiate a return through our online portal for a refund or size exchange.
Are your products suitable for professional athletes?
Absolutely. Our 'Pro-Series' line is engineered to meet the rigorous standards of professional athletes, while our 'Core' range is perfect for enthusiasts and weekend warriors.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking link and a unique ID to monitor your delivery progress.